Health & Welfare

Health & Welfare

Students are supervised 24 hours a day and student health or welfare problems are spotted quickly and dealt with promptly by staff who have at least a Level 1 qualification in Safeguarding. It is important that students communicate any problems to a member of staff as soon as possible in order to ensure the best care.

  • Medical Centre at all campuses
  • Millfield provides a basic insurance policy for all students

Please note, we advise you to check exactly what our insurance policy covers.  If you require further cover, please obtain alternative insurance. You can find out more about health and welfare at Millfield and the insurance policy provided here

Students who report that they are feeling unwell are initially seen by their Houseparent or Assistant Houseparent who will assess their condition. If deemed necessary by their symptoms, they will then be taken to the Medical Centre where they will be seen by the nurse. The nurse will assess the student and either provide medication or advice, or advise visiting the local doctor’s surgery. The doctor’s surgery is located locally and an appointment can usually be made for the same or next day for urgent cases or within three days for minor cases. The doctor can provide a prescription for any medication that is required. In an emergency the student is taken to the local hospital. We will make every reasonable effort to notify the parent/agent prior to the hospital visit.

In all cases of illness, the Houseparent and other members of staff will check the student regularly and ensure that he/she is comfortable. Students are supervised 24 hours a day and we ensure that as many of our staff as possible are qualified in First Aid.


All students are covered by a basic insurance policy, the cost of which is included in the course fees.

Bookings made before 18th February 2020 are covered under All bookings made on or after 18th February 2020 are covered under AmTrust Europe Ltd.

Prior to the student’s arrival, please read the Policy Wording document which is available to download here, where you will also find the Key Facts of the policy, which have been translated into a selection of other languages.

If this policy does not meet the student’s needs, we would strongly advise you to take out a separate policy to ensure that they are covered for all eventualities.

Should you wish to make an insurance claim through the policy provided by Millfield, please contact the insurance company directly. Contact details are shown on the Policy Wording document.


All campuses provide a variety of great food choices for students to try with a combination of international dishes and great British classics.

Each meal time there is a choice of different healthy food options.  Special dietary requirements are also catered for, including religious persuasions and lifestyle preferences.

Students can eat as much as they like and are encouraged to try different foods to promote a healthy and balanced diet.

Most meals are served in the dining hall on each campus and staff and students eat together. The quality of the food is very high and the schools are experienced in catering for different religious persuasions and lifestyle preferences. At breakfast we offer a choice of cooked food, cereals, toast and fruit. At lunch and supper we offer both hot food and salad. Vegetarian options are available at all meals. Packed lunches are provided on excursions and occasionally supper will be a special barbecue outside.

Refreshments are provided in the afternoon break.

Fruit, snacks and drinks are also provided in the boarding houses for the evenings.

Please specify any special dietary requirements on the Medical Information section of the application form prior to the course.

Pocket Money & Valuables

Although everything needed is included in the price of the course, students may wish to bring pocket money to purchase souvenirs or for special events/excursions.

Along with £30 damage deposit, we recommend around £50 per week and a maximum of £100 per week. Students should bring their pocket money in cash sterling. We have cash machine facilities nearby for which students can use a Debit or Preloaded Cash Card. Houseparents will exchange any foreign money.

Pocket money, cards, passports and plane/train tickets will be collected from students on arrival, and be stored in a locked safe monitored by the student’s Houseparent. Houseparents will distribute pocket money to students when requested and will keep note of each withdrawal. Any pocket money remaining at the end of the student's course will be returned to the student prior to their departure.

Clothes and Laundry

Students should bring, as far as possible, machine washable casual and sports clothes for everyday activities and variable weather conditions, and some smart clothes for special occasions.

England can sometimes be wet and cold. Please ensure students have a jumper, a waterproof coat and suitable footwear. Please also bring a sun hat and sun cream for warmer weather.

Clothes are laundered twice a week by the school. Students have to sort their own clothes when they are returned clean, so please label them clearly with the student’s first name and family name. We recommend that names are carefully stitched into the fabric as it is common for labels to fall off during the washing/drying process. Students must bring their own bath towels.

Bed linen is supplied and changed once a week.

A full list of what students need to bring is provided in the Parent/Guardian Guide and Student Guide which are issued to parents/guardians and students once their application form has been processed.

How to Report a Problem

If a student has a problem, it is important that they bring it to the attention of staff as soon as it arises. Any member of staff can be approached and will be willing to give assistance. For specific help, they can speak to the Pastoral Manager for accommodation, health and nutrition issues; the Academic Manager for any learning or teaching issues; and the Activities Manager for sport and activity issues.

If the problem is not resolved satisfactorily they should contact the Centre Manager who has overall responsibility for the course. He/she can be approached directly or through other staff at any time. Official complaints should be directed to the Director of Holiday Courses and Events, Mr Mark Greenow, on:

T +44 (0) 1458 444 457
M +44 (0) 7885 613 692

The director is available at all times during the course on his mobile phone (in case of emergency only).

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