Accommodation & Welfare
Well equipped boarding houses set within the beautiful campus, individual in style with a modern twist and separate accommodation for boys and girls.
Each house is full of character and charm, and located near to the playing fields ideal for recreational activities.
Staff are accommodated in the same houses, with each house allocated a Residential Coordinator and Assistant who are responsible for the running of the house and the health and welfare of the students living there.
Wi-Fi is available for students on campus within the hours of 06.00 and 22.30 each day and each house has payphones which can receive incoming calls. Please check the individual house pages for more information on each house and to access the contact numbers during the courses.
Rooms: Two, three and four-bedded rooms.
Health & Welfare
Students are supervised 24 hours a day and student health or welfare problems are spotted quickly and dealt with promptly by staff who have at least a Level 1 qualification in Safeguarding.
- Medical Centre at all campuses
- Millfield provides an insurance policy for all students
Please note, we advise you check exactly what our insurance policy covers. If you require more specialist cover, please obtain alternative insurance.
Students who report that they are feeling unwell are initially seen by a nurse at the Medical Centre. The nurse assesses the student and either provides medication or advice, or advises visiting the local Doctor’s surgery. An appointment can usually be made for the same or next day. In an emergency the student is taken to the local hospital. We will make every reasonable effort to notify the parent/agent prior to the hospital visit.
In all cases of illness, the Residential Co-ordinator and other members of staff will check the student regularly and ensure that he/she is comfortable. Students are supervised 24 hours a day and we ensure that as many of our staff as possible are qualified in First Aid. Please ensure that the Medical Information section of the application form is completed with as much detail as possible. In addition, please send medicine prescription translated in English.
Pastoral Management Team
All campuses provide a variety of great food choices for students to try with a combination of international dishes and great British classics.
Each meal time there is a choice of different healthy food options, with a vegetarian dish always available. Special dietary requirements are also catered for.
Students can eat as much as they like and are encouraged to try different foods to promote a healthy and balanced diet.
Most meals are served in the dining hall on each campus. The quality of the food is very high and the schools are experienced in catering for different religious persuasions and lifestyle preferences. At breakfast we offer a choice of cooked food, cereal and fruit. At lunch and supper we offer both hot food and salad. Vegetarian options are available at all meals. Packed lunches are provided on excursions and occasionally supper will be a special barbecue outside.
Refreshments are provided in the afternoon break.
Please specify any special dietary requirements on the Medical Information section of the application form.
Pocket Money, Valuables & Medication
Although everything needed is included in the price of the course, students may wish to bring pocket money to purchase souvenirs.
Along with £30 damage deposit, we recommend around £50 per week and a maximum of £100 per week. Students should bring their pocket money in cash sterling. We have cash machine facilities nearby for which students can use a Debit or Preloaded Cash Card. Residential Co-ordinators will exchange any foreign money.
Pocket money, passports and tickets will be collected from students on arrival, and be stored in a locked safe monitored by the student’s Residential Co-ordinator. Alongside pocket money, all medication, both prescription and non-prescription, should also be handed in to the Residential Co-ordinator and they should be informed of any medication that the student may need to keep with them e.g. Inhalers, Epipens, Insulin etc.
Clothes and Laundry
Students should bring, as far as possible, machine washable casual and sports clothes for everyday activities and variable weather conditions, and some smart clothes for special occasions.
England can sometimes be wet and cold. Please ensure students have a jumper, a waterproof coat and suitable footwear. Please also bring a sun hat and sun cream for warmer weather.
Clothes are laundered twice a week by the school. Students have to sort their own clothes when they are returned clean, so please label them clearly with the student’s first name and family name. Students must bring their own bath towels.
Bed linen is supplied and changed once a week.
How to Report a Problem
If a student has a problem, it is important that they bring it to the attention of staff as soon as it arises. Any member of staff can be approached and will be willing to give assistance. For specific help, they can speak to the Pastoral Manager for accommodation, health and nutrition issues; the Academic Manager for any learning or teaching issues; and the Activities Manager for sport and activity issues.
If the problem is not resolved satisfactorily they should contact the Centre Manager who has overall responsibility for the course. He/she can be approached directly or through other staff at any time. Official complaints should be directed to the Director of Holiday Courses and Events, Mr Mark Greenow, on:
T +44 (0) 1458 444 457
M +44 (0) 7885 613 692
The director is available at all times during the course on his mobile phone (in case of emergency only).